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Terms and Conditions

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Terms and Conditions

These terms apply to the website of Elagi by Harmony – New Cairo (CNC Mall, New Cairo 1, Cairo Governorate 11865) and to booking sessions with the center. By using the website or booking a session, you agree to them.

1. Website information

The content of this website is for general information about our services. It is not medical advice and does not replace an assessment by one of our specialists. Your treatment plan is decided only after an in-person evaluation.

2. Booking

  • Sessions are booked by phone or WhatsApp on 01500197733 during working hours (Saturday to Thursday, 9 AM – 11 PM; closed Friday).
  • A booking is confirmed once our team confirms the date and time with you.
  • Please arrive a few minutes early and bring any previous reports, scans or prescriptions related to your condition.

3. Cancellation and changes

If you cannot attend, please let us know as early as possible by phone or WhatsApp so we can offer the time to another patient and rebook your session.

4. Fees and payment

Session and package prices are confirmed by our team before the session. Payment is made at the center unless agreed otherwise.

5. Your health information

Please share accurate information about your medical history, medications and symptoms. It helps our specialists choose a safe and suitable treatment. Tell your therapist immediately if you feel unusual pain or discomfort during a session.

6. Conduct and safety

For everyone's safety, please follow the instructions of our staff inside the center, including in the hydrotherapy pool and rehab gym.

7. Intellectual property

The name, logo, texts and images on this website belong to Elagi by Harmony and may not be copied or reused without written permission.

8. Changes to these terms

We may update these terms from time to time. The version published on this page is the one that applies.

9. Contact us

Phone and WhatsApp: 01500197733 — Email: info@harmony-elagi.com — Address: CNC Mall, New Cairo 1, Cairo Governorate 11865.

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